Refund and Returns Policy

Last updated: 6/9/2026

Thank you for shopping at Zohoor Al Aradh Al Khadhra. We want you to love your artificial plants and trees. If something isn’t right, here’s how our returns and refunds work.

1. Return Eligibility
You may return an item within 3 days of delivery if:

The item is unused, in its original condition and packaging
You have proof of purchase (order number or receipt)

Please note: due to hygiene and handling considerations, clearance/final sale items are not eligible for return unless defective.

2. Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the item and packaging. We will offer a free replacement or full refund.

3. How to Start a Return

Our team will provide return instructions and, if applicable, a return address
Pack the item securely in its original packaging

4. Return Shipping Costs

If the return is due to our error (wrong/damaged item), we cover return shipping
If the return is due to change of mind, the customer is responsible for return shipping costs

5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed to your original payment method within 7–10 business days.

6. Exchanges
If you’d prefer an exchange instead of a refund (e.g., different size or style), let us know when you start your return, subject to stock availability.

7. Order Cancellations
Orders can be cancelled free of charge before they are shipped. Once shipped, our standard return policy applies.

8. Contact Us
For any questions about returns or refunds.